## Frequently Asked Questions

Find answers to common questions about our products, orders, and services.

#### How do I place an order?

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Placing an order is simple! Browse our products, add items to your cart, and proceed to checkout. Enter your details and payment information, then confirm your order. You'll receive a confirmation via WhatsApp with order details and delivery information.

#### What payment methods do you accept?

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We accept payments through Paystack, which supports multiple payment channels:

- Mobile Money (M-Pesa)
- Credit/Debit Cards (Visa, Mastercard)
- Bank Transfers
- USSD

#### How long does delivery take?

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We offer same-day delivery in Ongata Rongai & Its Environs for orders placed before 2 PM. Orders placed after 2 PM will be delivered the next business day. Delivery is free within Ongata Rongai & Its Environs. You'll receive a WhatsApp notification with the exact delivery time.

#### Is the payment secure?

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Yes, absolutely! We use Paystack, a secure payment gateway that encrypts all transaction data. Your financial information is never stored on our servers. Paystack is PCI DSS compliant and trusted by thousands of businesses.

#### Can I modify my order after placing it?

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Orders can be modified within 1 hour of placement before processing begins. Contact us immediately via WhatsApp at +254 712 345 678 or email guarulhosliqueur@gmail.com to request changes. After 1 hour, modifications may not be possible, but you can place a new order.

#### What is your return/refund policy?

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We guarantee 100% satisfaction with all products. If you receive a damaged bottle or defective product, we will replace it free of charge or issue a full refund. Please report any issues within 24 hours of delivery with photos for verification.

#### Are all products authentic?

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Yes! We guarantee 100% authentic products. All items are sourced directly from authorized distributors and verified for authenticity. We never stock counterfeit goods. If you have concerns about any product, please contact us immediately.

#### Do you deliver outside the Tumaini area?

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Currently, we deliver within Ongata Rongai & Its Environs. For locations outside these areas, please contact us directly at +254 722 203 960 or guarulhosliqueur@gmail.com to arrange special delivery. Additional charges may apply for out-of-area deliveries.

#### What is the age requirement for purchase?

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You must be at least 18 years old to purchase alcohol in Kenya. We verify customer age during delivery. Our delivery personnel will request valid ID at the time of delivery. Orders from customers under 18 will not be processed.

#### How do I contact customer support?

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You can reach our customer support team through:

- WhatsApp: +254 712 345 678 (Fastest response)
- Phone: +254 712 345 678
- Email: guarulhosliqueur@gmail.com (within 24 hours)
- Hours: Open 24 Hours, 7 Days a Week

#### Do you offer bulk discounts?

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Yes! We offer special discounts for bulk orders (10+ items). Contact us directly for a custom quote. We also offer corporate/event packages. Reach out to our team for details.

#### Can I save my favorites for later?

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Currently, you can add items to your cart and they'll be saved locally. For a more comprehensive wishlist feature, sign up for our newsletter or contact us. We're constantly improving our platform!

#### How do I inquire about a specific product?

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Each product has an "Inquire" button that opens WhatsApp. Click it to send a message to our team about that specific product. You can ask about availability, recommendations, or any other details. We'll respond within minutes during business hours.

#### What if I have a suggestion or feedback?

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We love hearing from our customers! Your feedback helps us improve. Please reach out via:

- Email: feedback@guarulhos.ke
- WhatsApp: +254 712 345 678
- Contact form on our Contact Us page

#### Do you offer gift cards or vouchers?

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Yes! We offer digital gift cards and vouchers for any amount. Perfect for gifts and special occasions. Contact us for details on how to purchase gift cards.

#### Are your products properly stored and handled?

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Absolutely! All our products are stored in climate-controlled facilities and handled with care. Our packaging ensures products arrive in perfect condition. For any concerns about product quality, please report within 24 hours of delivery.

#### How do I track my order?

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After placing an order and successful payment, you'll receive a WhatsApp message with your order confirmation and details. You'll receive another message with delivery tracking information and estimated delivery time.

#### Didn't find your answer?

Contact us directly and our team will be happy to help you!